What We Do

Delivery and Logistics

Our Operations and award-winning Customer Service teams are at the heart of Amazon’s mission to be Earth’s most customer-centric company. Together, we create, we build, and we take ownership for what we do—whether we’re developing new technology in-house, launching an Amazon fulfillment center, or delighting our customers by delivering packages directly to them. We’re constantly creating the ideas, services, and products that make life easier for millions of customers.
Amazon fulfillment center associates
  • Our fulfillment network is made up of state-of-the-art technology and a variety of building types and sizes to support processing orders, but it’s truly our people who bring the magic of Amazon to life for our customers.
  • Getting orders from delivery stations to customers’ doorsteps is the “last mile” for delivery. We deliver goods to homes, businesses, Amazon Lockers, and even cars all over the world. This network is powered by hundreds of small businesses and tens of thousands of drivers that leverage Amazon technology.
  • We support customers around the globe, advocating for them through phone, email, and chat services 24/7. We also build world-class systems and innovative self-service solutions that are used by millions of customers each day on Amazon’s websites, shopping apps, and through Amazon’s family of digital products such as Kindle, Echo, and Alexa.

Amazon rolls out first electric vans from Rivian in Europe

More than 300 new electric vans will hit the road in Europe in the coming weeks – as part of our commitment to create a more sustainable delivery fleet, and reach net-zero carbon by 2040.
Amazon, Delivered
Read stories of our Delivery Service Partners, successful entrepreneurs who deliver packages on behalf of Amazon.