Amazon.it and Amazon.es launch Amazon Protect' for electronic products
Amazon Protect allows customers to safeguard their Amazon purchases against accidental damage, breakdown and theft.
Amazon Protect is available for digital cameras, tablets, laptops, PC Desktops, TV and office products
Milan, Madrid, November 16, 2016 – Amazon customers in Italy and Spain can now include product protection with Amazon Protect simply by adding it to their shopping basket with one click when shopping for products including digital cameras, tablets, laptops, PC Desktops, TV and office products.
With Amazon Protect, customers can have the necessary cover to protect their Amazon purchases against accidental damage and theft for up to 3 years from the day they receive their product. In case of breakdown only covers, they can add Amazon Protect for up to 3 years as an extension to the 2 years’ protection provided by the statutory warranty
If a problem occurs with protected products, a hassle free and easy claim process makes sure that customers will get help fast, wherever they are, as worldwide cover is provided.
“At Amazon, we’re always looking for ways to make customers’ lives easier”, says François Nuyts, General Manager Amazon Spain and Italy. “With this new service, customers can enjoy their purchases made on Amazon worry-free: If an accident or breakdown happens or even theft, Amazon Protect steps in – providing great benefits and fast help.”
To make customers’ lives easier, Amazon Protect benefits include services such as quick repair or free delivery of products to replace broken items, and repair to take place at home for bulky items such as TV, Monitors and Printers. Cases with normal wear and tear are also covered under Amazon Protect. Where repair of the item is uneconomical, customers can choose between a direct replacement or an Amazon gift card payment for the same value of the replacement product at the time of the claim.
Amazon Protect is offered in collaboration with The Warranty Group.