• Pet food, toilet roll and gardening equipment are all fine in their original packaging, according to a survey of 10,000 European adults– but some personal care and high value items should be covered.
  • One third of adults surveyed (32%) want retailers and manufacturers to reduce packaging.
  • Since 2021, Amazon has increased the number of orders sent to European customers without added delivery packaging by more than 50%.

More than half (52%) of European adults would be happy for items they order online to arrive without added delivery packaging in order to reduce their environmental impact, according to a study commissioned by Amazon.

What it means if you received a product from Amazon without Amazon packaging

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The findings are released as more and more essential items – such as kitchen accessories, nappies and laundry detergents – are being delivered to European shoppers without additional delivery packaging from Amazon.

No added packaging can mean shipments are lighter, which leads to reduced delivery emissions per package, and means customers don’t need to recycle an additional Amazon cardboard box or paper bag. Since 2015, Amazon has reduced the weight of outbound packaging per shipment by 41% on average and eliminated over 2 million tons of packaging material.

Among the items people are happiest to receive in the manufacturer’s original packaging – with just an address label added – are pet foods, toilet rolls, gardening products, and DIY items.

Procter & Gamble is one of many companies working with Amazon to ship products, such as its Swiffer brand, without added delivery packaging
Procter & Gamble is one of many companies working with Amazon to ship products, such as its Swiffer brand, without added delivery packaging.

The research found that the items customers would be least happy to receive without additional packaging include condoms and bikini wax strips – belonging to product categories Amazon already ships discreetly – as well as high value items such as laptops, which are excluded from Amazon’s reduced packaging programme.

“Like us, our customers really care about reducing packaging, and we’ve made significant progress doing so for years. That said, we aren’t satisfied with continued reduction, we want to eliminate packaging altogether."
Justine Mahler
Director of Packaging Innovation, Amazon

“One way we do this is by working with manufacturers to design packaging that’s capable of shipping safely, without additional paper bags, envelopes, or boxes from us. We’ve made good progress, increasing the number of orders shipped to customers with no added delivery packaging in the Europe by more than 50% since 2021. We are working to ship even more deliveries the same way.”

Customers wishing to receive items with no added packaging can do so easily, with no need to ‘opt in’. If the item is eligible, a message appears during check-out explaining the item arrives in packaging that ‘shows what’s inside’.

packaging combination 1.png

“We know there are times when customers prefer that we add packaging to their order. For example, an item intended to be a gift for another family member in their household. We don’t want to ruin that surprise. That’s why in many cases we offer customers the option to have their item sent in a box or paper delivery bag, even though the item is capable of shipping without additional packaging,” Justine continued.

Customers wishing to conceal their orders can use a drop-down menu - available for many items certified to ship without added delivery packaging - and click on ‘Hide what’s inside, dispatch in Amazon packaging’.

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Safe and certified

Products selected to be shipped without added delivery packaging have passed rigorous drop tests, ensuring they can reach customers safely and securely in their original product packaging – a reassuring fact for 53% of those surveyed, who said their main concern about deliveries without additional outer packaging is damage.

More than one third of adults surveyed (35%) said knowing they can get a refund or replacement for missing items gives them the confidence to receive their online orders this way. If there is an issue with an Amazon order, customers can contact customer service to request a replacement or refund.

And as for nosey neighbours, this isn’t a problem for European shoppers, with eight out of ten surveyed (79%) saying they trust their neighbours to take care of their deliveries if they are not there to receive them.

Amazon is working with product makers like Procter & Gamble to design and test packaging for their products – including Pampers, Swiffer and Ariel – so they can ship without the need for added delivery packaging. Where packaging is necessary, Amazon uses machine learning algorithms to help make smart packaging choices for customers, so that it fits well, uses as little material as possible, and protects customers’ orders. All paper bags, cardboard envelopes and cardboard boxes used by Amazon in Europe are 100% recyclable.

As well as reducing packaging, Amazon is the co-founder of and the first signatory to The Climate Pledge, a commitment to reach net-zero carbon by 2040. To date, the pledge has more than 400 signatories, across 55 industries and 35 countries. As part of its commitment, Amazon is on a path to reaching 100% renewable energy across its operations by 2025. Last year, the company announced it will invest more than €1 billion to electrify its European transportation network and reduce carbon emissions.

Learn more about how Amazon is reducing packaging here.