We've joined the Metropaq project, Metro de Madrid's initiative for the transport of goods through the metro network, with the installation of lockers at all stations on Line 3. The installation work on Amazon Lockers has already began, and starting April 9, Amazon customers will be able to pick up their orders conveniently from Moncloa to El Casar.
According to Víctor Romía, Regional Director of Amazon Logistics in Spain: "This project is a milestone for Amazon in Spain and, above all, it provides convenience to thousands of customers who use public transport every day to get around. We want to thank Metro de Madrid for its trust and commitment to this collaboration. Thanks to this project, we will distribute our Lockers along one of the city's backbones, integrating them in a way that reflects our commitment to innovation."
For his part, Ignacio López Silva, Global Director of Amazon Pickup Points, points out: "Thanks to the addition of Amazon to the Metropaq project, we are expanding the collection options for our customers in Madrid. Our goal is to offer each customer a safe, fast and reliable collection experience, conveniently close to where they live or work, and to do so in a sustainable way."
How it works
Amazon packages are transported first by road to a metro train depot, and from there onwards to the lockers installed in the metro stations through the metro network itself, using trains that operate without affecting passenger service. Once Metro de Madrid have deposited the package in the lockers, the customer receives a notification and can pick it up at any time during the station's opening hours (from 06:00 to 01:30 every day of the year). Collection is carried out quickly using a QR code, without interfering with the flow of transit at the station.
The 19 stations on Line 3 with Amazon Lockers
From 9 April, Amazon customers can pick up their orders at the following stations: Moncloa, Argüelles, Ventura Rodríguez, Plaza de España, Callao, Sol, Lavapiés, Palos de la Frontera, Delicias, Legazpi, Almendrales, Hospital 12 de Octubre, San Fermín Orcasur, Ciudad de los Ángeles, Villaverde Bajo-Cruce, Villaverde Alto, San Cristóbal and El Casar. These stations cover one of the busiest corridors in Madrid, connecting the city center with the southern districts, and provide coverage to hundreds of thousands of daily travelers.
A constantly growing network of collection points
We have one of the most extensive collection point networks in the country in Spain, with more than 29,000 pick-up points. The addition to the Metropaq project reinforces Amazon's presence in one of the segments with the greatest growth potential within the network of collection points.
We already operate lockers on other transport networks in Spain, including Metro Ligero Oeste, Metro Barcelona (TMB), Ferrocarrils de la Generalitat de Catalunya (FGC) and Metro de Sevilla. The addition to Metropaq marks Amazon's entry into the largest metro network in Spain.
Urban sustainability
The project is part of our shared commitment with the Metro de Madrid to the decongestion of the urban center and the reduction of emissions. We're the largest corporate buyer of renewable energy in Spain and operate six micromobility centres in the country — in Madrid, Barcelona, Zaragoza, Seville, Granada and Malaga.